Refund &Returns
RETURNS
All sale items are final sale.
We do not accept returns unless there is a defect with the product. In the rare event that an order is shipped with a defect or damage, we will offer a replacement if the defect is reported within 30 days after receiving the item along with photo proof of the defect. We do not accept returns, exchanges, or replacements in cases where the reason is due to the item being too small or too large. We provide complete size information, and it is the customer’s duty to measure on their end before purchasing.
Returns are accepted under the following conditions:
- The return must be received by GoodV-Jewelry (support@goodv-jewelry.com) within 40 days of receiving the purchase.
- The returned item must be in new condition.
- We must be notified before returning any items. Please message us your contact information, order number, and the item(s) you would like to return. Do not ship a product back unless it has been approved.
Customers are responsible for ALL shipping costs when returning. The item total is refunded minus a 30% restocking fee. Our customer service team is always here to help you with your concerns.
REFUNDS
In the case of a missing package for orders placed in the United States, we will offer a refund or send out a new package; this only applies to packages that were never delivered to you. If your package was delivered but you did not receive it, it is your responsibility to contact the post office and resolve the issue. You are responsible for contacting the post office and filing a claim for the missing package.
The customer is responsible for the shipping costs associated with returning the item(s).
After receiving the returned item, GoodV-Jewelry will credit the customer’s account for the original purchase price minus the 30% restocking fee.
GoodV-Jewelry will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to GoodV-Jewelry.
In the case of a missing package for orders placed in the United States, we will offer a refund or send out a new package; this only applies to packages that were never delivered to you. If your package was delivered but you did not receive it, it is your responsibility to contact the post office and resolve the issue. You are responsible for contacting the post office and filing a claim for the missing package.
EXCHANGES
To exchange an item, please contact us first so that we can approve the return. After the return is approved, print out your email invoice and mail that along with your item back to us, writing on the invoice what you would like exchanged. Once we receive it, we will review your case within 48 hours and send you the new product.