Refund & Returns.
Return and Exchange Policy Overview
Non-returnable Items: Piercing jewelry, earrings, discounted products (final sale), and personalized items are non-returnable and non-exchangeable. Piercing jewelry and earrings include items that pass through a piercing, such as earrings, barbells, labrets, curved barbells, huggies, hoops, clickers, and belly rings.
Returnable Items: Only the following items are eligible for return or exchange (excluding personalized and discounted products). Eligible items can be returned or exchanged at the customer's expense within 30 calendar days from the delivery date. All discounted/last chance/sale products are final sale and cannot be returned or exchanged.
Refund Policy: BIJOUX provides refunds directly to the original payment method as well as equal value gift card refunds, but only when eligibility for a refund is confirmed. Please note that original shipping fees will not be refunded in cases that are not related to product quality issues.
Can I Change My Order?
Yes, if you contact us promptly before 9:30 AM UTC for an order that has been paid, we can modify your order. Otherwise, it will enter the normal order processing flow. For further inquiries, please contact us.
How to Start a Return/Exchange?
Piercing jewelry, earrings, discounted products (final sale), and personalized items are non-refundable and non-exchangeable. If your order meets the return conditions, please contact us via email at support@jewelry.paris or reach out to us via WhatsApp for instructions. The items must be returned to the address provided by our customer service team.
You can expect a response within 24 hours. Once your return is authorized, you will receive all necessary instructions via email.
Return Shipping Fees
We do not provide free return shipping labels, and all shipping costs related to a return or exchange are to be borne by the buyer, unless the item is defective or incorrect. Please note that you are responsible for choosing the courier service and covering the shipping costs.
Return Shipping Process
Important Notes:
Can I Change My Shipping Address?
If you have placed an order but entered an incorrect shipping address, please contact our customer support team as soon as possible. If your order has not yet been processed or shipped, we will update the address for you; otherwise, we will not be able to change it. Please ensure that you enter the correct address at checkout to ensure the package arrives safely and on time.
What Should I Do If My Package Is Returned to Sender?
If tracking shows that your package has been returned to sender due to logistics issues or customs reasons, we will arrange for reshipping. We recommend contacting the courier company to see if you can pick up the package at the nearest post office, as in many cases, it may still be available for pick-up.
Original Condition and Packaging Requirements
Items must be returned in their original condition. No scratches, wear marks, or broken pieces are allowed. The items must be intact and show no obvious signs of use; otherwise, the return/exchange will not be processed. The packaging must be the original packaging (jewelry box + pouch/box), and ensure that the items do not get tangled or damaged during transport. Please note that if you fail to return the items in their original packaging, a $10 fee will be charged.
You are responsible for providing sufficient external packaging to ensure that the items arrive at BIJOUX in perfect condition. If you encounter difficulty finding suitable external packaging, we suggest using the original box that your order came in. If the items are received in poor condition, we will not be able to process your return request. If the items do not reach us in their original condition or are shipped more than 30 calendar days after delivery, we will not process any vouchers or store credit.
I Received a Defective or Incorrect Item / Part of My Order Is Missing.
At BIJOUX, we take great pride in the quality and accuracy of every order. We carefully inspect and package all products to prevent any issues. However, we understand that mistakes can occasionally happen, and we are committed to resolving these issues to your satisfaction.
If you receive a defective item or find that part of your order is missing, please do not hesitate to contact our customer service team via email or WhatsApp. We ask that you reach out within 2 days of receiving your order and provide as many details as possible about the issue. Additionally, we will apply for an X-ray examination of the order contents with the logistics company and customs to assist our team in quickly investigating the situation and working with you to resolve the issue, which may include replacement, refund, or other suitable solutions. Your satisfaction is our top priority, and we will do everything we can to ensure a smooth resolution.
If you have any other questions or need further information, please feel free to let us know!