Shipping Info

Once you receive your order confirmation email, please allow 1 to 3 business days for us to prepare your order. 

After this processing period, your package will be promptly dispatched from our warehouse, and you will receive an email containing a tracking number.

The Shipping Costs will be displayed at the checkout after selecting a specific country.

Free Shipping

• United States:

Free Shipping On Orders Over $29 USD

• United Kingdom:

Free Shipping On Orders Over £29 GBP

• Canada:

Free Shipping On Orders Over $49 CAD

• Australia:

Free Shipping On Orders Over $29 AUD

• Swiss:

Free Shipping On Orders Over CHF 39

• European Countries 

Free Shipping On Orders Over €29 EUR

• International/Other Countries

Free Shipping On Orders Over $59 USD

Shipping Times:

Shipping fees are non-refundable in the case of returns.

Note 1: We do not take responsibility for factors external to BIJOUX, which may delay or prevent delivery, and which are not covered by our logistic partners.

Note 2: Delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such. 

Delivery times will depend on where you are located, our shipping partners, and the service of your choice.

Will I be responsible for paying customs duties?

No, you will not be charged customs duties when shopping with us. Thanks to the strong network we have built with our carrier partners worldwide, we cover all customs duties on your behalf. This ensures a transparent and hassle-free shopping experience. The price you see and pay on our online store is the final price, making your shopping process smooth and enjoyable.

Can I update my shipping address? My shipping address is incorrect.

If you've placed an order but entered an incorrect shipping address, please contact our customer support team as soon as possible at support@jewelry.paris. If your order has not yet been processed or shipped, we will update the address for you. However, if your order has already been processed or shipped, we regret that we are unable to change the shipping address at this stage.

Please ensure that your address is correct at checkout to ensure your package arrives safely and on time.

What should I do if my delivery is late?

Delivery time at BIJOUX refers to the number of days between the collection of the package from our warehouse and the first delivery attempt. This period does not include the order preparation time, any additional delivery attempts, or the availability of carrier pick-up points.

It's important to note that our delivery estimates are just that — estimates. They are not guaranteed delivery times and should not be relied upon as such.

If your order is late and you haven't received any recent updates on your tracking number, we kindly ask you to contact our Customer Support Team at support@jewelry.paris. We're here to assist you with any questions or concerns you may have regarding your order.

What should I do if I didn't receive the tracking number of my parcel?

Once your order is dispatched, a confirmation email with tracking information will be automatically sent to you.

Please make sure to check your spam folder, as sometimes our emails can be mistakenly filtered there. If you are still unable to find the email with your tracking number, kindly reach out to our Customer Support Team at support@jewelry.paris, and we will assist you promptly.

Can I cancel my order?

At the moment this option is unavailable as our warehouses process orders very fast, once an order has been placed, it is impossible to cancel it. We wish in the future we could.

Seller reserves the right to cancel any order due to unauthorized, altered, or ineligible use of offer or payment and to modify or cancel this promotion due to system error or unforeseen problems.

Refusal of the package upon arrival

Please note that if you refuse the parcel upon delivery, the total product fee will still be charged (including the shipping costs, duties, and taxes). The shipping costs and customs duties may vary from country to destination.

Stolen or missing package

BIJOUX is not liable for lost or stolen packages. If your package goes missing, we recommend contacting the shipping carrier directly to locate the delivered package. Please note that we cannot be held responsible if the order shows confirmed delivery to the correct address. We advise you to track the package using the tracking information provided and reach out to the carrier for further assistance.

 Tracking shows Delivered, but I don't have my package

 If you're unable to locate your package in your mailbox, we recommend checking the following places:

- Garage

- With others in your household

- Mailbox (sometimes packages arrive separately from regular mail, so check again later)

- Porch

- Covered areas protected from the weather

- Hidden or less-visible areas, such as under a doormat or near a back entrance

- Exterior doors or any other location where the package could have been placed

If you live in a multi-unit community with a shared mailbox, and you find a key in your regular mail compartment, your package is likely in a parcel locker. Check the key tag for the corresponding locker number. For apartment or condo residents, please contact your building’s management office to inquire if the package was left with them.